Negotiating with Difficult People,
a new article by John Harington Wade, Law Professor Emeritus, Bond University.
He defines difficult people as behaving in ways detrimental to his/her own best interests and to the interests of his/her community, for example:
- sends long insulting emails
- uses unnecessarily inflammatory language
- arrives at meetings unprepared
- tries to ambush people with new information
- is totally focused on self-interest (“I need…..”), and is apparently
unaware of needs or goals of others
- lies and exaggerates
- cannot identify what is important or a priority in their lives
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