By Stephen Ware, a law professor at KU, in Lawrence, Kansas.

Principles of Alternative Dispute Resolution

Principles of Alternative Dispute Resolution
Principles of Alternative Dispute Resolution, in its third edition, is a Concise Hornbook, published by West Academic. More information is available by clicking on the photo.

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Saturday, February 8, 2014

Emotions as a negotiating tool

Harvard Business School Professor Michael Wheeler's book, The Art of Negotiation: How to Improvise Agreement in a Chaotic World, gets a nice review in my favorite newspaper, the Financial Times.  As the reviewer, Alicia Clegg, says "Empathy and emotions – both one’s own and those of the other side – play a crucial role in negotiating and dealmaking..... Emotional awareness can help you navigate blind spots and prejudices and arm you with self-control."

Good negotiating tips include "paying close attention to what others express through body language, words and tone of voice," and if your counterpart "is unreasonable you may need to bang the table, say 'no' loudly or walk away – but it should be you, not your emotions that make the choice."

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