The description of the Civil Resolution Tribunal sounds very user-friendly for individuals. For example:
Before beginning a claim with the CRT, a person with a dispute can access a free online tool called the Solution Explorer, which uses guided pathways to help a person learn more about their dispute so that they can make informed choices about how to resolve it. The Solution Explorer asks a series of questions about the dispute, and then provides information and resources tailored to that dispute. For example, someone contesting a condominium bylaw fine might be given information about the applicable provisions of the Strata Property Act as well as a template letter to edit and send to their condominium council. At the end of the pathway, the Solution Explorer provides a summary of the person’s claims, as well as recommended resources and next steps.