By Stephen Ware, a law professor at KU, in Lawrence, Kansas.

Principles of Alternative Dispute Resolution

Principles of Alternative Dispute Resolution
Principles of Alternative Dispute Resolution, in its third edition, is a Concise Hornbook, published by West Academic. More information is available by clicking on the photo.

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Wednesday, March 26, 2014

Negotiating with Difficult People

Negotiating with Difficult People, 

a new article by John Harington Wade, Law Professor Emeritus, Bond University.


He defines difficult people as behaving in ways detrimental to his/her own best interests and to the interests of his/her community, for example:

- sends long insulting emails

- uses unnecessarily inflammatory language 

- arrives at meetings unprepared
- tries to ambush people with new information
- is totally focused on self-interest (“I need…..”), and is apparently
unaware of needs or goals of others
- lies and exaggerates
- cannot identify what is important or a priority in their lives
- spends more time and money on the dispute than it is apparently worth








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